We provide efficient services to our clients so they can build and support the IT infrastructures that make their business efficient. With deep skills and knowledge, including industry-leading expertise, Global Education Limited focuses on understanding its client’s business goals and requirements. Our team works hard in reflecting business goals and strategic objectives into IT infrastructure and services.
Our expertise in providing IT infrastructure and services not only helpss your business adapt to the modern way of doing business at an affordable cost but also helps it grow leaps and bounds with our technological capabilities.
Global Education Limited provides services and expertise ranging from Network and Cloud services to Website design and Mailing solutions. GEL stands out when it comes to IT services and infrastructure and we’re probably your best bet.
A Service Desk/Helps Desk is a primary IT function within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).
It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both users and IT staff and also to satisfy both Customer and IT Provider objectives.
The IT Helps Desk is viewed as more tactical or I’ll say more day to day actionable helpsing to quickly resolve end customers immediate needs and technical issues and incidents (sometimes referred to as externally focused). It can be separate or part of the Service Desk to improve the overall organization’s Customer Services. The ultimate goal of the Helps Desk is to offer first contact resolution as efficiently and quickly as possible.
The IT Service Desk is thought of as a broader term that is more strategic and cross organizational (sometimes referred to as internally or organizationally focused). This looks at the business needs rather than solely focused on resolving the user’s needs and takes into account the broader business context. The ITIL 3 definition of the Service Desk (Service Operation) is the Single Point of Contact between the Service Provider and the Users.
We offer Facility Management Services on Service Level Agreement (SLA) Model and Time and Manpower based support model.
We also specialize in providing remote management support in this area. We provide a more cost-effective method of managing and protecting enterprise networks, systems and applications. Our services comprise a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity all with single point-of accountability. Our facilities include Desktop management, Management Server solutions, Network Management & Security Management.
Software support service addresses software problems with onsite, unlimited remote as well as telephonic and email support. LDS Infotech offers support for software upgrades, bug fixing and patch codes.
Are you tired of day-to-day issues with your office's IT infrastructure? The headache of regular maintenance and fear of breakdown?
Annual Maintenance Contract by LDS Infotech Pvt. Ltd, is just what you need. Sign up with us. We play the role of IT doctors to keep your IT infrastructure in perfect condition.
We understand that due to compliance, performance, security, international usage, or various other reasons, not all of your infrastructure will reside with us. That does not reduce your need to monitor, manage, and analyze these disparate systems. Our Remote Managed Services can be applied to almost any accessible location in the world. Our team of experienced system administrators are ready to helps you manage any of your systems, regardless of where they happen to be located.
With suitable tools for IT Asset Management (ITAM), one can establish and maintain a centralized system of record for managing the entire lifecycle of any IT asset within your data centre IT infrastructure. Tools with powerful capabilities ensure IT asset inventories, whether physical, logical or cloud are accurate and up-to-date.